Information Services Department
At Oak Harbor Public Schools, we are committed to ensuring students and staff members have access to the latest technologies to support exceptional teaching and learning. Thanks to our local levy, we are in a continuous cycle of updating our equipment and providing staff with training they need to use these tools effectively.
As the Information Services department, our mission is to advance the success of students, teachers and staff through prompt, reliable technical support, timely and accurate communication, high-quality customer service and increased competency through leadership and professional development.
Our vision for educational technology
We strive to create a culture of initiation while building on existing strengths to develop a dynamic learning environment with a network that supports and encourages the diverse use by end users and the ubiquitous use of technology.
Director of Information Services
Assistant Director of Information Services
Hours: 7 a.m. - 4:30 p.m.
For time-sensitive emergencies, call 5589
See the instructions on the page below for more information on submitting email tickets
To create a Technology Help Desk Ticket
Create a new email message to email@example.com. All district help desk submissions, regardless of site location, will be sent to this single email address. All ticket updates will continue to be via email from our new help desk vendor, 1to1plus.
In the subject, please provide a short but descriptive explanation of the problem (e.g. My computer will not print to the copier).
In the email body, please provide additional information that may be helpful for us to diagnose and resolve the problem for you (e.g. I can print to other printers in the building, but not the main building copier)
Add your contact information, including your room number and extension so we can quickly reach you
Attach any files or images that might be pertinent to the ticket.
Remove any email signature you might have in the email message
Send the email
Once you have sent the message, you will get a response from 1to1plus within a few minutes confirming that a ticket has been created.
For emergencies that are time sensitive, please call the Help Desk at extension 5589.